This section provides a clear breakdown of the fees and charges set out in your agreement. Both are outlined in your Agreement Specifics and Standard Terms, which govern when we can apply them to your invoices. This page offers further clarification on how and when they may be charged.
Understanding Your Charges and Fees
We sometimes use the terms ‘Fees’ and ‘Charges’ interchangeably, but they generally fall into two key categories:
- Standard Charges: These are the agreed costs for the services, products and/or equipment we provide under your agreement. They cover the standard pricing for the core services we deliver to you.
- Additional Fees: These apply in specific circumstances where extra costs arise beyond our standard service delivery. For example, you may incur additional fees if you exceed a weight allowance, cause a delay in a scheduled delivery, or do not meet other service conditions we have agreed with you.
Whether a Fee or Charge applies may depend on which business unit is performing the work. We operate through several business units:
- Solid Waste Services (Solids)
- Construction & Demolition (C&D)
- Oils & Technical Services (OTS)
- Health Services (Health or Daniels)
- Industrial Services (IS)
For full details on when fees and charges apply, please refer to your Agreement Specifics and Standard Terms, or contact us for further clarification.
These fees and charges exclude GST unless otherwise stated.
SERVICE FEES & SURCHARGES
Waste Tracker Fee
Certain forms and declarations may be required to be completed for the compliant transport and handling of waste to meet legislative requirements.
To ensure accuracy and compliance, Cleanaway provides a dedicated service to manage this documentation on your behalf. This service includes an administrative fee, referred to as the Waste Tracker Fee.
This will be charged as stated in your agreement.
For further details, please refer to your service agreement or contact our team.
Fuel Surcharge
With fuel price fluctuations impacting the transport industry, the fuel surcharge may increase, decrease or be waived entirely, depending on movements in the underlying price of fuel. Each month we monitor the fuel price in accordance with the National Average Diesel Price (c/litre including GST) located on the Australian Institute of Petroleum website (Australian Institute of Petroleum website). The fuel surcharge will be calculated using the National Average Diesel TGP Price for the month prior to the date of the invoice (e.g. the May invoice will include a surcharge (if applicable) that is calculated based on April fuel prices).
For further details about how this is calculated, please see this page HERE.
Service Disrupions & Charges
If we are unable to provide services, deliver goods, or attend to your equipment due to being unable to access the premises, the Fees for that service will still apply.
From 1 July 2025, this will apply not only when we cannot access the premises, but also when we are unable to provide services, deliver goods, or attend to your equipment due to your actions or omissions.
This includes situations where:
- Access to the collection point is blocked, locked or restricted. The standard charge for your services will apply.
- Bins or equipment are overloaded, contaminated or unavailable for service.
- Required preparations for service have not been met.
To avoid unnecessary charges, please ensure your bins and equipment are accessible and ready for collection on your scheduled service day. If your service needs have changed, call 13 13 39 to discuss rescheduling.
The standard charge for your services will apply.
FLEXIBLE & AFTER-HOURS SERVICE FEES
On Call Service
Our On Call service provides flexibility for customers who need collection outside of their scheduled service. However, as these requests require diverting trucks from planned routes, they are less efficient to operate and incur an additional cost.
For the most reliable service, we recommend scheduling servicing to ensure regular collections and avoid delays if no trucks are available in the area. Please note that On Call service does not guarantee same day collection – your requested service will be scheduled for the next available pick-up in your area.
Current
• Solids: $39
• OTS: $39 for grease trap or CES services.
• Health:$39
From 1 July 2025
• Solids/ C&D: $40
• OTS: $40
• Health:$40
• IWS: $40
Weekend And Public Holiday Surcharge
To ensure your business has the service you need, when you need it, we offer collection on weekends and public holidays.
These services can be booked directly on 13 13 39 and may have a surcharge applied to the collection and disposal amounts.
Current
• Solids / Health: The amount will be 15% of the service with a cap of $15.
From 1 July 2025
• Solids / C&D / Health : The amount will be 15% of the standard charge for your scheduled service with a cap of $15.
• IWS: N/A
• OTS: N/A
BILLING & PAYMENT FEES
Late Payment Fee
As outlined in our Standard Terms, when an invoice is paid after the due day a Late Payment Fee may be applied to each unpaid invoice.
Current
$37.50 per unpaid invoice.
1 July 2025
$38.70 per unpaid invoice.
Paper Invoicing
If you choose to receive invoices by mail, a fee will apply to each invoice.
$3 per invoice.
Credit Card Surcharge
There will be a surcharge percentage on the amount paid by credit card.
As outlined on the payment page or as advised to you prior to payment.
CANCELLATION FEES
Break Fee
Also called the ‘Account Closing Fee’
You can only exit your agreement early in limited circumstances.
If you are not entitled to leave early, but we agree to an early exit, you may be required to pay a Break Fee, along with any outstanding Fees, including the Equipment Collection Fee).
From 1 July 2025, the Break Fee will be calculated using a formula based on the number of months remaining on the term of the agreement at the time you exit, multiplied by the fees payable by you each month under the agreement (based on the average fees invoiced in the previous 6 months) and then multiplied by 0.3.
Current
$60.
From 1 July 2025
This will be calculated in accordance with the formula in your agreement. For further details, please contact our team.
Equipment Collection Fee
The Equipment Collection Fee covers the cost of collecting any Services Equipment or Rental Equipment provided by Cleanaway.
This fee applies when equipment needs to be retrieved due to contract termination, expiry or other circumstances requiring collection. Unless otherwise agreed, it is separate from the Break Fee and payable if an agreement ends or is terminated.
Current
$150 plus GST per piece of equipment and all related equipment removal costs.
From 1 July 2025
$150 per piece of equipment applies, along with any reasonable costs associated with its removal, unless otherwise agreed. Where multiple pieces of equipment will be collected from the same site, Cleanaway may, at its sole discretion, charge a lower amount per piece of equipment which takes into account the efficiencies associated with the collection.