Fees and Charges | Cleanaway

At Cleanaway, we believe the best business relationships are built on choice, transparency and flexibility. Our updated service agreements for small business customers are designed for simplicity so you can get on with running your business.

Read our standard terms and conditions effective 1 November, 2023: Cleanaway Standard Terms - Ongoing | Cleanaway Standard Terms - Waste Disposal | Cleanaway Standard Terms - Explained.

For access to our current and previous terms and conditions, please click here.

* All prices quoted are exclusive of GST.

The following fees apply to your terms and conditions with us, unless otherwise stated:

Break Fee and service cancellation fees

There are limited circumstances in which you can leave your agreement with us early.

If you do not have the right to leave your agreement with us early, but we agree to let you do so, you may be required to pay a Break Fee and/or other service cancellation charges:

Account Closing Fee (Break Fee)	$60 plus GST.
Equipment Collection Fee	$150 plus GST per piece of equipment and all related equipment removal costs.

Missed or unsuccessful service

Being able to collect your bin on schedule is essential to delivering a safe, reliable service. An unsuccessful service is an instance where we are unable to complete collection through no fault of Cleanaway, and as a result the service charge will be applied to your account and we will contact you to reschedule.

It is easy to avoid this charge by simply making your bins available for collection on your service day, at the agreed location and not contaminated, overloaded, blocked or locked. If the current scheduled service doesn’t align with your waste collection needs, please call 13 13 39 to rearrange the service to better suit you.

Paper invoicing

Customers have the choice of receiving an invoice either electronically or by mail. Where a customer selects to have invoices mailed a charge of $3 will be applied to each invoice.

Waste Plus

Where you exceed the allowed weights or volumes (as varied by the Agreement Specifics), you may be required to pay the Waste Plus Fee

The Waste Plus Fee amounts below are effective on and from 1 July 2024. For services supplied before 1 July 2024, the previous Waste Plus Fee amounts advised will apply.

Solids Waste Services

	Metro	Regional
ACT	Up to $4.50 per 10kg over	N/A
NSW	Up to $8.60 per 10kg over	Up to $10.20 per 10kg over
NT	Up to $2.40 per 10kg over	Up to $3.40 per 10kg over
QLD	Up to $5.70 per 10kg over	Up to $6.90 per 10kg over
SA/TAS	Up to $7.00 per 10kg over	Up to $7.70 per 10kg over
VIC	Up to $4.90 per 10kg over	Up to $7.00 per 10kg over
WA	Up to $4.60 per 10kg over	Up to $4.50 per 10kg over

Health

	Clinical	Non-Clinical
ACT	Up to $45 per 10kg over	Up to $80 per 10kg over
NSW	Up to $35 per 10kg over	Up to $70 per 10kg over
QLD	Up to $35 per 10kg over	Up to $80 per 10kg over
SA	Up to $45 per 10kg over	Up to $70 per 10kg over
TAS	Up to $45 per 10kg over	Up to $90 per 10kg over
VIC	Up to $35 per 10kg over	Up to $80 per 10kg over
WA	Up to $45 per 10kg over	Up to $80 per 10kg over

Fuel Surcharge

With changes in fuel prices impacting the transport industry, the fuel surcharge can rise, fall, or not be applied, depending on the movement in fuel prices.

Each month we will monitor the fuel price in accordance with the National Average Diesel Price (c/litre incl.GST) located on the Australian Institute of Petroleum website. The fuel surcharge will be applied as per the below tables using the National Average Diesel TGP Price (included in the table below as the “fuel price”) for the month prior to the invoice (e.g. May invoice will be based on April fuel prices). Australian Institute of Petroleum website . The fuel surcharge will be applied as per the below table using the National Average Diesel TGP Price for the month prior to the invoice (e.g. May invoice will be based on April fuel prices).

Solids

The Fuel Surcharge will be charged per lift (which charge comprises collections, site attendance, truck/transportation hours and delivery/exchange/removals of equipment) for the below services.

Changes effective for services supplied on and from 1 November 2023 by services supplied by Cleanaway’s Solid Waste Services business including by Cleanaway Operations Pty Ltd (ABN 40 010 745 383), Cleanaway Pty Ltd (ABN 79 000 164 938), Landfill Operations Pty Ltd (ABN 18 603 300 358) and/or Cleanaway Solid Waste Pty Ltd (ABN 55 120 175 635).
Front lift means mobile steel bins that can be used for the collection of waste.
Rear means lightweight heavy plastic bins, also known as wheelie bins that can be used for the collection of waste.
Bulk means larger open-topped container for the collection of waste.

^ Other denotes services including Medical/Sanitary Waste and destruction of confidential material.

Fuel price	Front lift	Rear/Other ^	Bulk services
$ 1.50 or below	$ –	$ –	$ –
$ 1.51 – $1.59	$ 1.20	$ 0.50	$ 11.50
$ 1.60 – $1.69	$ 1.40	$ 0.60	$ 12.50
$ 1.70 – $1.79	$ 1.60	$ 0.70	$ 13.50
$ 1.80 – $1.89	$ 1.80	$ 0.80	$ 14.50
$ 1.90 – $1.99	$ 2.00	$ 0.90	$ 15.50
$ 2.00 – $2.09	$ 2.20	$ 1.00	$ 16.50
$ 2.10 – $2.19	$ 2.40	$ 1.10	$ 17.50
$ 2.20 – $2.29	$ 2.60	$ 1.20	$ 18.50
$ 2.30 – $2.39	$ 2.80	$ 1.30	$ 19.50
$ 2.40 – $2.49	$ 3.00	$ 1.40	$ 20.50
$ 2.50 – $2.59	$ 3.20	$ 1.50	$ 21.50
$ 2.60 – $2.69	$ 3.40	$ 1.60	$ 22.50
$ 2.70 – $2.79	$ 3.60	$ 1.70	$ 23.50
$ 2.80 – $2.89	$ 3.80	$ 1.80	$ 24.50
$ 2.90 – $2.99	$ 4.00	$ 1.90	$ 25.50

Remote/Regional Locations

The below remote/regional locations fuel surcharge is applicable to locations including Port Hedland, Karratha, Geraldton & Newman

Fuel price	Front lift	Rear/Other ^	Bulk services
$ 1.50 or below	$ –	$ –	$ –
$ 1.51 – $1.59	$ 2.40	$ 1.00	$ 23.00
$ 1.60 – $1.69	$ 2.80	$ 1.20	$ 25.00
$ 1.70 – $1.79	$ 3.20	$ 1.40	$ 27.00
$ 1.80 – $1.89	$ 3.60	$ 1.60	$ 29.00
$ 1.90 – $1.99	$ 4.00	$ 1.80	$ 31.00
$ 2.00 – $2.09	$ 4.40	$ 2.00	$ 33.00
$ 2.10 – $2.19	$ 4.80	$ 2.20	$ 35.00
$ 2.20 – $2.29	$ 5.20	$ 2.40	$ 37.00
$ 2.30 – $2.39	$ 5.60	$ 2.60	$ 39.00
$ 2.40 – $2.49	$ 6.00	$ 2.80	$ 41.00
$ 2.50 – $2.59	$ 6.40	$ 3.00	$ 43.00
$ 2.60 – $2.69	$ 6.80	$ 3.20	$ 45.00
$ 2.70 – $2.79	$ 7.20	$ 3.40	$ 47.00
$ 2.80 – $2.89	$ 7.60	$ 3.60	$ 49.00
$ 2.90 – $2.99	$ 8.00	$ 3.80	$ 51.00

Health

The Fuel Surcharge will be charged as an additional percentage to the invoice value for the services provided. Changes effective for services supplied on and from 1 November 2023 by Cleanaway’s Health Services business, including by Cleanaway Co Pty Ltd (ABN 31 127 853 561) and Cleanaway Daniels Services Pty Ltd (ABN 15 093 315 014).

Daniels Health Fuel Surcharge Matrix

National Fuel Price	Fuel Surcharge %
$0.85	0.00%
$0.86	0.14%
$0.87	0.27%
$0.88	0.41%
$0.89	0.54%
$0.90	0.68%
$0.91	0.82%
$0.92	0.95%
$0.93	1.09%
$0.94	1.22%
$0.95	1.36%
$0.96	1.49%
$0.97	1.63%
$0.98	1.77%
$0.99	1.90%
$1.00	2.04%
$1.01	2.17%
$1.02	2.31%
$1.03	2.45%
$1.04	2.58%
$1.05	2.72%%
$1.06	2.85%
$1.07	2.99%
$1.08	3.12%
$1.09	3.26%
$1.10	3.40%
$1.11	3.53%
$1.12	3.67%
$1.13	3.80%
$1.14	3.94%
$1.15	4.08%
$1.16	4.21%
$1.17	4.35%
$1.18	4.48%
$1.19	4.62%
$1.20	4.75%
$1.21	4.89%
$1.22	5.03%
$1.23	5.16%

National Fuel Price	Fuel Surcharge %
$1.24	5.30%
$1.25	5.43%
$1.26	5.57%
$1.27	5.71%
$1.28	5.84%
$1.29	5.98%
$1.30	6.11%
$1.31	6.25%
$1.32	6.38%
$1.33	6.52%
$1.34	6.66%
$1.35	6.79%
$1.36	6.93%
$1.37	7.06%
$1.38	7.20%
$1.39	7.34%
$1.40	7.47%
$1.41	7.61%
$1.42	7.74%
$1.43	7.88%
$1.44	8.01%
$1.45	8.15%
$1.46	8.29%
$1.47	8.42%
$1.48	8.56%
$1.49	8.69%
$1.50	8.83%
$1.51	8.97%
$1.52	9.10%
$1.53	9.24%
$1.54	9.37%
$1.55	9.51%
$1.56	9.64%
$1.57	9.78%
$1.58	9.92%
$1.59	10.05%
$1.60	10.19%
$1.61	10.32%
$1.62	10.46%

National Fuel Price	Fuel Surcharge %
$1.63	10.60%
$1.64	10.73%
$1.65	10.87%
$1.66	11.00%
$1.67	11.14%
$1.68	11.27%
$1.69	11.41%
$1.70	11.55%
$1.71	11.68%
$1.72	11.82%
$1.73	11.95%
$1.74	12.09%
$1.75	12.23%
$1.76	12.36%
$1.77	12.50%
$1.78	12.63%
$1.79	12.77%
$1.80	12.91%
$1.81	13.04%
$1.82	13.18%
$1.83	13.31%
$1.84	13.45%
$1.85	13.58%
$1.86	13.72%
$1.87	13.86%
$1.88	13.99%
$1.89	14.13%
$1.90	14.26%
$1.91	14.40%
$1.92	14.54%
$1.93	14.67%
$1.94	14.81%
$1.95	14.94%
$1.96	15.08%
$1.97	15.21%
$1.98	15.35%
$1.99	15.49%
$2.00	15.62%

Late Payment Fee

When an invoice is paid after the due day a late payment fee may be applied. Current fee from 1 July 2023 is $37.50.

On Call service

Our On Call service gives customers the convenience of an option outside of scheduled services. Because On Call services redirect our trucks away from planned routes, they are not efficient to operate and incur an additional cost.

Solids	$39 plus GST.
Liquids and CES	$39 plus GST for grease trap or CES services.
Health	$39 plus GST.

Scheduled servicing is still the best way to get reliability and ensure you’re not caught short if there are no trucks available in the area. On Call service does not guarantee same day servicing. Your service will be booked for the next available collection in that area.

Weekend and public holiday surcharge

To ensure your business has the service you need, when you need it, we offer services on weekends and public holidays. These services can be booked directly on 13 13 39 and may have a surcharge applied to the collection and disposal amounts.

Solids	The amount will be 15% of the service with a cap of $15 plus GST.
Health	The amount will be 15% of the service with a cap of $15 plus GST.

Credit card surcharge

There will be surcharge % on the amount paid by credit card.