Understanding Cleanaway’s offering
Your agreement may cover Services, Equipment, and Goods, each with specific terms:
- Services – If we provide services, you may receive Services Equipment (e.g., bins, tanks or containers) to support delivery. This equipment remains our property and is included as part of the service.
- Rental Equipment – If you rent equipment from us, it falls under a rental agreement, including any trial arrangements if applicable.
- Goods – Purchased items fall into two categories:
- Products – Consumables such as chemicals, spill kits and cleaners.
- Purchased Equipment – Equipment you own outright after purchase.
Understanding your agreement with us
Your agreement with us consists of two key parts:
- Agreement Specifics – These outline the specific details of your services, equipment and goods with us, including pricing, service frequency and any agreed variations. They take precedence over the Standard Terms if there is any inconsistency because they are specific to your offering.
- Standard Terms – These set out the broader terms of service that apply across all our business offerings. They govern how we provide our services, your rights and obligations, and other key contract terms.
Types of Standard Terms
Your agreement will clearly state which terms apply:
At Cleanaway, we have different types of Standard Terms, and your agreement will clearly state which one applies:
- Standard Terms – Ongoing – For regular, scheduled services (e.g., recurring waste collection and rental equipment). READ HERE
- Standard Terms – Ad Hoc – For one-off or occasional services that do not follow a set schedule. READ HERE
- Standard Terms – Waste Disposal – For use of our post-collection facilities. READ HERE
A library of the standard terms, and past versions, can be found here:
If you’re unsure which terms apply to you, check your contract details or contact our team for clarification.
Understanding our fees
Fees & Charges: Click here for a detailed breakdown of fees and charges in your agreement.
If you have any questions, our team is here to help.