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Standard Terms Update

Standard Terms Update

Updates to our standard terms – effective 1 July 2025

We’re updating our Standard Terms to make them clearer, more consistent and better aligned with how we do business with you. These changes reflect customer feedback and ensure greater transparency around fees, services and operations. Read on to learn more about what’s changing and how it affects you.

Why choose Cleanaway?

At Cleanaway, we are committed to making a sustainable future possible together. Partnering with us means you benefit from:

     National network – Reliable service wherever you operate.

     Great value – Cost-effective solutions tailored to your needs.

     Trusted partner – A commitment to safety, sustainability and operational efficiency.

     Recovering resources – Turning waste into valuable materials.

     Driving the circular economy – Reducing waste and emissions for a better future.

We value your partnership and are always striving to serve you better.

 

Understanding your agreement with Cleanaway

Click here where we explain our offerings, your agreement with us and any terms and conditions that may apply to you.

What’s changing in version 1.2 of standard terms – ongoing?

We’re updating your Standard Terms – Ongoing, effective 1 July 2025, to make them clearer, more consistent and better aligned with how we do business with you. These changes reflect customer feedback and ensure greater transparency around fees, services and operations. This can be found here.

These changes will:

  • Clarify key terms to reduce confusion and disputes.
  • Enhance transparency by refining rights and obligations.
  • Better reflect how we deliver services today.

What’s changing?

1. Clearer Fees & Payments

  1. No new fees—just clearer explanations of existing ones, like the Weekend/Public Holiday Surcharge, On-Call Fee, Late Payment Fee, Waste Plus Fee, and Equipment Collection Fee.
  2. The way we calculate the Break Fee is changing – if we allow an early exit during the initial term, it will be calculated using a formula in your agreement based on your remaining term and recent average fees. To find out more visit our Fees & Charges page here.
  3. If a force majeure event affects our ability to provide services, we may need to adjust fees. We’ll give you at least 3 business days’ notice. If you don’t accept the change, the affected services will be suspended until resolved.
  4. We’ve clarified exactly when Break Fees and Equipment Collection Fees apply, so there’s no uncertainty.
  5. Any fee adjustments we agree on with you will take effect from the next billing cycle.
  6. If we can’t provide services due to your actions or omissions (not just restricted access), your service fee may still apply—but only if the issue was caused by you or within your control to prevent or fix.
  7. Our Fees & Charges page has been updated here.

2. Simplified Termination, Renewal & Dispute Rights

  1. Your notice periods for termination are now clearer:
    1. If you terminate during the Initial Term, at least 14 days’ notice is required for demobilisation.
    2. If you give late notice before the Initial Term ends, termination takes 60 days from your notice date.
    3. After the Initial Term, termination is 60 days from notice.
  2. We’ve replaced legal terms like “repudiation” with plain language to explain what happens if you try to terminate incorrectly.
  3. If we adjust your fees (other than CPI, law changes, or disposal rate changes), you can terminate the affected services/equipment/goods. If this leads to a partial termination and we can’t agree on new fees after 30 days, you can terminate the whole agreement.
  4. We’ve simplified the dispute process — you’ll now have a clear 30-day window to resolve issues in good faith before further steps can be taken. We’ve clarified that despite a dispute being on foot, we both have to continue to perform our obligations under the agreement.
  5. We’ve clarified our right to record a security interest over our property in your possession, and that you cannot do the same. If this is breached, we may terminate the agreement.

3. Stronger protections for You

  1. We’ve made it explicit that both you and us must comply with all laws and instructions. Services may be suspended if there’s a real risk to people, property, or the environment.
  2. Our liability cap clause is now clearer and more practical. We remain liable for losses caused by fraud, criminal conduct, or intentional breach.
  3. If your business undergoes a change in ownership, our consent is required (which won’t be unreasonably withheld). If a transfer happens without consent, we may terminate with reasonable notice.
  4. Our force majeure clause is now mutual and our dispute resolution clause now applies to more than a few specific fee adjustments.

4. A Simpler, More Consistent Agreement

  1. We’ve streamlined the agreement—cutting it down from 11 pages to 4 for easier reading.
  2. Waste types now use common industry language to avoid confusion about what waste we handle.
    To understand the Waste Types, click HERE
  3. If you issue a Purchase Order for services, equipment, or goods covered in the Agreement Specifics, our terms apply (even if your Purchase Order terms differ).
  4. We’ve clarified how our related entities interact with your agreement, such as allowing invoices to be issued by another related entity.

5. More Flexibility in How We Manage Your Agreement

  1. We’ve introduced two levels of amendments:
    1. Minor, legally required, or agreed changes (e.g., admin/typo fixes that aren’t detrimental to you) won’t trigger a termination right. We’ll update these with notice as needed.
    2. Materially detrimental changes will still give you the right to terminate.
  2. We’ve clarified when we conduct credit checks and how they may affect our supply to you.
  3. Your signatories must have proper authority to sign documents related to the agreement.

Your rights in relation to the change

  • Termination Right: If you do not accept the updated terms, you may exit your agreement by providing written notice within 30 days of receiving notification from us of these updates to the terms.
  • Break Fee Waiver: If you terminate under this right, no Break Fee will apply.

📞 Speak to our Customer Service Team: 13 13 39

Frequently asked questions (FAQs)

1.What specific changes have been made to the Standard Terms?

See the “What’s Changing in Version 1.2 of Standard Terms – Ongoing?” section above for a detailed summary of the updates.

2.How do I know if these changes apply to me?

These changes apply to you if you are currently on Cleanaway’s Standard Terms – Ongoing. Your agreement will reference these terms, and we will notify you directly if they apply. If you’re unsure, you can check your contract details or reach out to your account manager.

3.What happens if I do nothing?

If you take no action, the updated terms will automatically apply from 1 July 2025. Cleanaway’s service to you will continue as usual under the new terms.

4.How do I exercise my termination right?

If you do not accept the updated terms, you have the right to terminate your agreement by providing written notice of termination within 30 days of receiving the relevant notice from us. To do so, please contact us at 13 13 39 or via our general enquiries form or reach out to your account manager.

5.Why is Cleanaway making these changes?

We regularly review our terms to ensure they are clear, transparent and aligned with how we do business with you. These changes reflect customer feedback and ensure greater transparency around fees, services and operations.

6.Are there any new fees?

No, we have not any new fees. We have clarified when they apply.
We have introduced the ability where in response to a force majeure event, we may need to adjust fees to continue providing services. If this occurs, we will provide at least 3 business days’ notice of any changes. If you do not accept the adjustment, the affected services will be suspended until the situation is resolved.

7.What is the change to the Break Fee?

Currently, the Break Fee is a fixed amount of $60 as it’s the account closing fee.

From 1 July 2025, if you are not entitled to end your agreement early but we allow an early exit during the initial term of the agreement, the Break Fee will be based on a formula in your agreement. This formula considers:

  • The number of months left in your contract,
  • Your average monthly value of the most recent 6 months of fees (excluding any rebates or non-Service-related charges, such as one-off delivery fees); and
  • A fixed multiplier (0.3).

If you’ve been with us for less than 6 months, then the average monthly value will be pro-rated.

If it’s outside the initial term of the agreement, then it will remain $60.

8.Will these changes affect my current pricing?

No, these updates do not impact your current pricing until 1 July 2025. Any future pricing adjustments would follow the agreed terms of your contract.

9.Can I negotiate changes to the updated terms?

Our Standard Terms apply to all Cleanaway customers and generally can’t be changed for individual agreements. However, if you have any concerns, your account manager is happy to help.

10.Where can I find the updated terms?

For access all Standard Terms & past versions, click here

 

Contact and support

  • For general enquiries: 13 13 39
  • To discuss your agreement, please reach out to your account manager.