"The Cleanaview team is looking forward to continuing to develop Cleanaview so it provides even greater benefit to our branches and our ability to provide the best service to our customers.”
"The Cleanaview team is looking forward to continuing to develop Cleanaview so it provides even greater benefit to our branches and our ability to provide the best service to our customers.”
1 September 2022 marked five years since the launch of Cleanaview (Municipal Version), our integrated system that helps our municipal customers keep track of collections with real time data gathered from the Cleanaway fleet.
Head of Cleanaview Redevelopment Paul Young said, “Thank you to our branches and their operations and support staff, customer service teams and drivers for embracing the technology and making it work. The Cleanaview team is looking forward to continuing to develop Cleanaview so it provides even greater benefit to our branches and our ability to provide the best service to our customers.”
In 2018, Noosa Shire Council employed Cleanaview as a single point of call for reporting and resolving issues.
Today it is in operation for 61 of our council contracts with 51 councils using purpose built, council branded Cleanaview portals to monitor Cleanaway vehicles and job completion.
Pictured: Over 1,100 Cleanaway solid waste services vehicles currently use Cleanaview to communicate bin events to council customer service teams. The Cleanaview platform brings customer transparency, which is a unique selling proposal to municipal users. This transparency also minimises any back and forth between residents, councils and Cleanaway admin teams.
The system gathers data from our fleet of trucks and enables our drivers to report driver-initiated alerts including high definition images directly to council. This includes contaminated or damaged bins as well as bins that have not been emptied or presented.
Cleanaview also enables our drivers to take photos or record videos of such bin events on their routes for council customer service teams to action on in real time.
Such visual information offers councils greater visibility over bin usage in the community and more control over kerbside collections.
Pictured: Cleanaview allows council customer service teams to give feedback to residents who call about their collections and provide them with a first call resolution.
Over its first five years in service, Cleanaview has evolved to make our fleet safer and more compliant.
Before leaving the depot our drivers complete a pre-start checklist (electronic Safe Truck Safe Drive) on Cleanaview to ensure that their vehicles are safe from a driving perspective. Similarly, at the end of the shift driver is directed to complete post trip checklist form.
Pictured: Each Cleanaview equipped vehicle is fitted with up to seven vehicle mounted cameras (left) and automatic smart sensor brakes (right) to ensure the safety of our drivers and other road users in the community.
Major highlights
Electronic job scheduling and completion has allowed drivers to receive jobs while in the field and to take photos as required to report issues. Operations teams have greater visibility of job progress throughout each day.
The introduction of the digital Safe Truck Safe Drive process enabled drivers to complete pre and post shift electronically with automated corrective maintenance work order creation, which is now standard in many Cleanaway branches (and being used in over 850 vehicles). This has saved a significant amount of administration effort, not to mention the trees that have also been saved.
Bin events (including photos) such as contaminated bins from municipal trucks being reported in near real time so users can see images from the truck cameras straight away.
Other key features are as follows:
- A series of automatic contamination letters sent to residents for bin contamination event
- SMS texting alert to residents for their scheduled hard waste collection
- Electronic turn by turn navigation for drivers
- Enhanced route optimisation based on driver shifts, vehicle capacity, job types etc
- A purposed built portal for residents for self-service to book and track a service request
- Business to business integration with council system either via real time interface or batch interface.
Contact us to learn more about how we’re making a sustainable future possible for communities and businesses across Australia.