From Sales, to Customer Service and Operations, we were able to keep customers informed while we managed the unexpected volume at short notice
From Sales, to Customer Service and Operations, we were able to keep customers informed while we managed the unexpected volume at short notice
When South Australia shut down at short notice in November the team kicked into gear to get to as many customers as possible before businesses were forced to close their doors.
Phil Caldwell, SA Business Unit Sales Manager, said, “I couldn’t be prouder of the way our team kicked into gear. From Sales, to Customer Service and Operations, we were able to keep customers informed while we managed the unexpected volume at short notice.”
Flexibility, communication and a service mindset has been key throughout the entire COVID-19 period. Cleanaway waived all missed services fees during the November lockdown to help out customers that didn’t have time to cancel or change their service. “We tried to mitigate the impact for our customers by booking urgent collections, calling them to manage services and ultimately waiving fees for the missed services during the lockdown.” Phil explained.
We saw a spike in skip bin requests as South Australian’s used their time at home to do a clean out. The Operations team were caught off-guard a bit but worked quickly and efficiently to get out as many services as possible and turnover bins to keep up with demand.
Cleanaway Daniels were also at full flight supporting testing stations with multiple collections a day, as well as health care customers. Nationally we have seen our Cleanaway Daniels team support each other to manage the unprecedented volumes safely.
Find out more about how Cleanaway has maintained our safe, essential service to customers during COVID-19 on our website.
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